Details are representative. Real customer names and figures will replace this case study once approved.
The situation
A firearms parts manufacturer was running barrels, bolts, and carriers through a single aging finishing unit. Mid-contract, it failed. The usual replacement quotes came back at three months out, with no price until they filled in a form.
Every day down stacked parts behind the bottleneck and put a delivery date at risk.
What we did
They called Richwood and reached the owner the same day. We had a four-barrel high-energy machine in stock in Los Angeles, priced on the page. They watched it run parts on a video call from our floor, reserved it, and we crated it.
The result
The machine was on their dock in about a week, not after a 90-day build.
- 1 week from the call to running parts
- 0 missed deliveries on the open contract
- Four barrels running back to back, so throughput climbed instead of just recovering
The owner stayed on the line through setup. A year on, they reorder media from the same person who sold them the machine.
The takeaway
When a line is down, lead time is the whole decision. In stock in LA plus owner-direct support is the difference between recovering in a week and explaining a slip to your customer.